NORD COMMUN / LEGAL

Privacy Policy

Last updated: August 2026

NORD COMMUN respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy legislation, including Québec’s private-sector privacy framework and, where applicable, Québec Law 25.

1. Scope

This policy applies to information collected through our website, customer accounts, checkout, customer support, newsletters, promotions, and related services.

2. Information we collect

We may collect your name, email address, phone number, billing and shipping addresses, account credentials, order history, language preference, support correspondence, IP address, browser and device information, referral data, cookies, and analytics information. Payment card information is handled by our payment providers and is not stored in full by NORD COMMUN.

3. Why we collect information

We use information to process orders, deliver products, manage accounts, prevent fraud, provide support, administer discounts, improve products and services, personalize content, communicate about orders, send marketing where consent exists, comply with legal obligations, and protect our systems.

4. Consent and lawful processing

We obtain consent where required and may also process information where necessary to perform a contract, comply with law, prevent fraud, or pursue legitimate business interests permitted by law.

5. Cookies and analytics

Cookies help maintain sessions, remember carts and language preferences, measure website usage, improve performance, and support security. You may control cookies through your browser, although some features may not function properly.

6. Service providers

We may share limited information with payment processors, shipping carriers, hosting providers, analytics services, fraud-prevention providers, email providers, and professional advisers. They may only use information for the services they provide to us.

7. International transfers

Some providers may process information outside Québec or Canada. Where required, we assess privacy protections and apply appropriate contractual or organizational safeguards.

8. Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections, password hashing, restricted access, monitoring, backups, and software updates. No system is completely secure.

9. Retention

Information is retained only as long as necessary for order fulfilment, customer service, accounting, tax, legal, fraud-prevention, and security purposes.

10. Your rights

Subject to applicable law, you may request access, correction, deletion, withdrawal of consent, or information about how your data is used. Certain records may need to be retained for legal or contractual reasons.

11. Marketing

You may unsubscribe from promotional email at any time. Transactional messages about orders, accounts, security, or legal notices may still be sent.

12. Children

Our services are not directed to children under the age required to consent independently under applicable law.

13. Changes

We may update this policy. Material changes will be posted with a revised date.

14. Contact

Privacy questions and requests may be submitted through the contact page on our website.